Transforming Hospital Waiting Areas Through Smarter Design and Space Planning
As part of a wider programme of improvements across the hospital, Hunters explored how the waiting areas could be made more welcoming, functional and efficient. Through considered space planning and refreshed interiors, the project aims to improve the experience for patients and staff, with Hunters providing both architectural and engineering services.
Two key improvements: reduced congestion & improved patient flow
New entrance extension & separate building created for Phlebotomy
Kingston Hospital MOD
This busy south-west London hospital has seen levels of activity within the Outpatient Department increase significantly in the recent years. Existing arrival facilities were both unsuitable and inadequate to deal with the increased demand. Refurbishment works, allied to a new self check-in system, eased congestion and improved patient flows within the building.
The creation of a new entrance extension allowed the introduction of a two-storey void, connecting ground and first-floor waiting areas, improving the patient experience, increasing natural daylight and considerably aiding wayfinding. The Phlebotomy department held the greatest footfall within the Main Outpatients Department and was relocated to a single storey building by the current main entrance. This significantly reduced patient numbers entering the Main Outpatients department and eased congestion.
Roof lights and windows have been introduced to improve the whole experience for staff and patients.”
